Frequently Asked Questions

Our Products

What age range are your toys suitable for?

Move2Play products are designed for children ages 0-7, and beyond! You never really stop being a kid, right? That being said, each toy is created with an age rating in mind to help you choose the best toy for your kiddo. 

Do your toys require batteries?

Some do require batteries, and most come with them! Check out each product’s details to find out more about that specific toy. 

Are your products guaranteed?

They are! We offer a 30-day money-back guarantee. If you’re ever unhappy with your product, please let us know. We’re committed to creating engaging products that are safe, fun and meaningful. 

Where can I find instructions on how to play?

Great question! You can find a version of the Instructions directly underneath the toy description for each product right here on our site. If you’re unable to find what you are looking for, please reach out to our team and we’ll be happy to help!


Are your toys safe for my child?

Absolutely - we don’t compromise on safety, and neither should you! We design each toy as if our own family is using them, so all our products are safety-tested and free from harmful chemicals. We use 3rd party laboratories to certify that none of our products contain any phalates, lead, or other harmful chemicals. The USA and European Union have separate safety requirements for toys. Our products exceed both requirements ASTM & CPSC. A few more details:

  • All the plush sports balls and plush games are certified to ages 0+ years old.
  • Microphones are certified to ages 3+ years old (Small parts warning).
  • There is NO lead in our toys!

How do I clean and maintain your toys?

We ensure all our toys are easy to clean and maintain. Each toy group may have different upkeep procedures. Methods range from using the dishwasher, the washing machine, or a disinfectant wipe to properly maintain the toy. Be sure to check each specific product’s instructions for details! 

What materials are your toys made of?

Our products are designed with safety and sustainability in mind. We use 3rd party laboratories to certify that none of our products contain any phalates, lead, or other harmful chemicals. Move2Play is dedicated to climate action. Our plush products are made with recycled water bottles!

Placing an Order

Do you offer any discounts or promotions?

You can use MOVE on your first purchase for 15% off. For other information on other deals and sales, sign up for our emails! 

What are your shipping methods? Do you offer international shipping?

All of our products are shipped via Amazon. Why? They are the most reliable and fastest fulfillment network in the world, which does allow for select international shipping. Our products generally reach customers within a two-day window from when the order is placed.

How can I track my order?

Once your order is confirmed and a shipping label is created, you’ll receive an email with tracking information. 

What is your return policy?

Any product can be returned up to 30 days after purchase. We’ll also work with you to replace or fix a damaged product at any stage of a product’s lifecycle. 

Customer Service

How can I contact customer service?

Email us at and we'll get back to you right away!

What should I do if I received a damaged or defective toy?

Reach out to us at and we'll do our best to make things right.

Our Products

Do you ever work with creators or influencers?

We do! We'd love to work with you to share how awesome our products are. Please email if you’re interested in partnering with us. 

Do you have an affiliate program? 

Of course! Our goal is to get every kid off the couch and moving, making memories with their families. And we'd love your help making that happen. The Move2Play Affiliate Program is a way to earn commission by sharing products with your audience. Click here to get signed up!

What are your privacy policies?

Yes, you can view our privacy policies by clicking here!

How do I sign up for your newsletter?

Click right here to sign up! This way you can have the latest and greatest in your inbox.